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  • What is the charger power output?
    The charger power output ranges between 7.4kW to 22kW, depending on regional variations. More information can be found by visiting our product datasheet download section.
  • What prevents the cable from overheating within the drum?
    Temperature sensors monitor the internal temperature of the charger at all times. Charging power output can be decreased if the charging cable temperature is too high, and an internal (optional) fan can be activated to provide additional ventilation if required.
  • What makes the charger accessible?
    The charger has been designed using research findings from our Unlocking Accessiblility project which involved public trials with disabled users, in addition to receiving input from a large number of disability consultants and organisations throughout. The entire charging process can be operated with one hand meaning that it is very easy to use for those with a disability. The charger is designed to meet the British Standard Institute's latest guidelines on Accessible Electric Vehicle Charging: (PAS 1899).
  • Do I have to fully unwind the cable before retracting it?
    The charger can be released up to a length of 7.5 metres, however, it can be unwound to any smaller distance using the plug-mounted controls.
  • What happens if I don't return the cable?
    The charger can be programmed with an automated retraction timeout, to return the cable to its docking position if it is left out after charging. ​
  • Is there a choice of colours and finishes?
    Alternative colours, finishes and product branding can be provided depending on MOQ's
  • Is the charger a smart charger and does it offer app integration?
    The charger is OCPP ready and can be connected to the internet via LAN, WIFI or 4G. It can be configured to work with a range of different charge point management platforms to provide smart charging capabilities and app integration.
  • Where can I buy the charger?
    Contact us to discuss how you can become a stockist or licensee for the charger.
  • Is there a warranty on the charger and what does it cover?
    There is a three year warranty on the charger that covers manufacture defects and components.

FREQUENTLY ASKED QUESTIONS

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